HearingPlanet Network FAQ
- How do patients/consumers find HearingPlanet?
- What happens when a patient/consumer contacts HearingPlanet?
- What if a patient would like to schedule an appointment? What’s next?
- How is seeing a HearingPlanet referral different that seeing my regular patient flow?
- What about custom products?
- Do I schedule the fitting appointment?
- Can I charge for the hearing test?
- When do you pay your clinics the fitting fee?
- How much service do we provide to the patient under our agreement with HearingPlanet?
- What if a patient returns within the 45 day trial?
1. How do patients/consumers find HearingPlanet?
HearingPlanet ("HP") primarily markets via the Internet to capture the interest of Baby-Boomers and seniors researching hearing aids. The number of consumers researching hearing aids online has grown dramatically. The consumer can inquire through HearingPlanet's website, instant chat, or use our toll free number (800-432-7669) to reach our call center.
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2. What happens when a patient/consumer contacts HearingPlanet?
Consumers are routed to a Hearing Consultant or Audiologist in our call center representing their respective state. At this point a comprehensive intake is completed to qualify their lifestyle needs, interest, motivation, etc., and to also answer their questions. HearingPlanet's local clinic is discussed and strongly endorsed, and the consumer is encouraged to schedule a hearing test appointment if appropriate.
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3. What if a patient would like to schedule an appointment? What’s next?
The HP representative will contact the clinic and arrange an appointment for testing and consult via three-way conference call. Your office will then receive a faxed confirmation detailing the information discussed between HearingPlanet and the patient referral.
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4. How is seeing a HearingPlanet referral different that seeing my regular patient flow?
We expect you to treat HP referrals the same way you would your regular patient flow. The primary difference is once the hearing aid make and model have been recommended to and discussed with the patient, you will call HP so that we can provide pricing, warranty, and payment options directly to the patient. Most HP referrals place their order at this point and we will arrange payment with them directly. Our providers do not become involved with this step. HP places all orders using our manufacturer account number and then ships the hearing aids to you for the fitting. You will conduct the fitting and follow-up in your usual fashion.
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5. What about custom products?
Impressions are taken, an order form is filled out by the local Provider and everything is sent to HP. HP will send the order to the manufacturer the same day we receive it. HP provides shipping labels to the provider.
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6. Do I schedule the fitting appointment?
Once the patient's aids have arrived the provider will contact the patient to come in for their fitting.
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7. Can I charge for the hearing test?
HearingPlanet referrals will follow the same testing procedures and applicable charges as your regular patient flow.
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8. When do you pay your clinics the fitting fee?
When you fit the patient, you will have them sign a copy of the invoice and delivery statement. We then ask that you fax those to HP noting the beginning of the patient’s trial period. Upon the conclusion of the 45 day trial period, we will pay you the contracted fee.
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9. How much service do we provide to the patient under our agreement with HearingPlanet?
The HearingPlanet patient receives a 45 day trial period and then a minimum one year of service or four follow-up visits, whichever comes first. After that, the provider has the liberty to begin charging for office visits, cleanings, reprogramming, etc. From surveying our provider network, the vast majority provides follow-up service during the warranty period without charging the patient.
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10. What if a patient returns within the 45 day trial?
HearingPlanet pays the provider a flat fee in the event of a return.
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